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Configure played an integral role in our acquisition of SSG, quarterbacking a competitive debt financing process allowing us to arrive at a great result with our ultimate lender partner.

- Andrew Kovach
Principal at Kingswood

Configure Partners Advises Kingswood on its Acquisition Financing for Support Services Group


Atlanta, GA — Configure Partners, LLC (“Configure”), a leading middle-market investment bank, is pleased to announce its role as exclusive financing advisor to Kingswood Capital Management, LP (“Kingswood”) in securing committed debt capital to support the acquisition of Support Services Group, Inc. (“SSG” or the “Company”), a leading global provider of outsourced customer experience solutions.

Configure acted as the exclusive financing advisor to Kingswood in connection with securing debt financing to facilitate the acquisition of SSG. Configure supported all aspects of the financing process including lender screening, approach to market, transaction structuring, and negotiation of the financing-related documentation.

“Configure played an integral role in our acquisition of SSG, quarterbacking a competitive debt financing process allowing us to arrive at a great result with our ultimate lender partner. Configure’s process management and advice proved to be instrumental in completing this transaction,” said Andrew Kovach, Principal at Kingswood.

Mike Garvin, a Managing Director at Configure, commented, “We were thrilled to have the opportunity to work with the Kingswood team and assist on another successful transaction in the business services industry. We look forward to watching SSG grow and continue to provide exceptional service to its clients under the partnership of Kingswood.”

About Support Services Group, Inc. (www.supportservicesgroup.co)
Support Services Group, Inc. is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. The Company is strategically located in 20+ locations across ten countries with a base of over 10,000 employees. Since founding, SSG’s mission has been to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. With the right people, technology, and solutions, SSG offers unparalleled customer experience solutions to all of its clients worldwide. SSG provides tailored, omnichannel solutions for technical support, customer care, e-commerce and retail, RMA management, B2B/B2C sales, sales support, membership services, travel services, and many other key customer experience solutions. For more information, please refer to the Company’s website at https://supportservicesgroup.co/

About Kingswood Capital Management, LP (www.kingswood-capital.com)
Kingswood Capital Management, LP is a private investment firm primarily focused on investing in businesses in transition. In addition to access to capital, Kingswood brings relevant industry relationships and a broad network of internal and external operating resources that can strengthen the businesses it partners with and enhance value. Kingswood has extensive experience with complex transactions where it provides tailored solutions that ensure the best outcome for all constituents. For more information, please refer to the Kingswood website at www.kingswood- capital.com

About Configure Partners (www.configurepartners.com)
Configure Partners is a preeminent credit-oriented middle market advisory boutique headquartered in Atlanta. The firm provides investment banking and financial advisory services surrounding credit and creditor’s rights, providing actionable advice and results-oriented execution. Configure’s Debt Placement practice designs bespoke financing solutions for borrowers to support leveraged buyouts, acquisitions, and dividend recaps, among other strategic objectives. The firm’s Credit Resolutions practice is the trusted advisor to lenders and their borrowers when confronting business, liquidity, or capital structure challenges.